Terms & Conditions

This website is operated by Isaac Charles Bridal House Limited (referred to as Isaac Charles/we/our/us). As a user of this website (referred to as you/your) you acknowledge that any use of this website including any transaction you make is subject to our Terms and Conditions below. Please ensure you read these Terms and Conditions carefully before using the site.

General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Product Information

We often change or update the items offered on our website as well as the options and details associated with those items. We cannot guarantee that an item displayed during a previous visit will be available when you visit again. Discontinued styles, colours, sizes etc will be removed as soon as possible. We reserve the right to make changes to the website and its contents without prior notice.

Isaac Charles strives for all item descriptions, pictures, availability and delivery options, links, pricing and any other item-related information to be entirely accurate, complete or current, however Isaac Charles cannot assume responsibility for these errors. In the event of an error in an item’s description, pictures, availability, delivery options or pricing etc due to typographical error, human error, incorrect or updated information, Isaac Charles reserves the right to refuse or cancel any orders placed for these items and immediately correct and or remove the information.

Orders placed for items with incorrect or inaccurate information may not be honoured and may be refused or cancelled regardless of confirmation or credit card charges. If a card has been charged, the customer shall be credited for the full amount of the charge. Should this happen for an ordered item, the customer will be notified immediately and the customer always has the option to re order the item at the corrected price or with corrected information.

Stock Availability

Where possible we will try to state in the description if the item is in stock and available for immediate shipping.  Alternatively, where the item is made to order and this is not possible, approx shipping timescales will have be detailed under the ‘Delivery’ tab of the individual product information. Any delays to delivery will be notified by email or telephone. If you have any special requirements please contact us before you place your order to ensure we can cater for your needs.

Sizing and Measurements

Isaac Charles has produced a Video Measurement Tutorial(available to view on the website) to assist with the process of taking measurements. We do not however, take any responsibility for the accuracy of any measurements supplied by customers through the website.  No checks or verification of measurements supplied to us is carried out by Isaac Charles.  Orders are placed detailing all information exactly as it has been supplied to us.

Where possible we will do our best to accommodate any fluctuations in measurements that may occur after you have placed your order with us.  Please be aware that it may not be possible to alter the dress to accommodate a Client’s new measurements. All alteration work is chargeable.  Alteration charges will be quoted up front, for acceptance and payment by the Client before any work commences.

The ‘Custom’ size option does not constitute a ‘made to measure’ service and once received, you still may need to make adjustments to your dress to achieve the perfect fit.  Any subsequent adjustments required will be at the Client’s expense.

Colours

The colour blocks are for guidance only.  The displayed colour will depend on your monitor and browser and pearl or metallic colours cannot be shown adequately. The finished colour, therefore, may not be as shown here. Colours also vary from one material to another and from one batch of material to another.  If multiple dresses are required, Isaac Charles advise that all dresses are ordered at the same time.  We will not be held responsible for the colour variation on split orders where different batches of the same colour material will be used.

Payment

Isaac Charles accepts most major credit and debit cards, personal cheques and paypal payments. Orders are not processed until payments are cleared funds. Items cannot be held or reserved while awaiting payment to be cleared.

Prices & VAT

All currencies on the website for products, services and delivery costs are indicated in GB pounds sterling.

All prices are inclusive of VAT at 20% unless stated.

Delivery

We will use a delivery method whereby a signature is required (where available).  When accepting your package and for insurance validation purposes, please check for any obvious signs of damage and make a record of this on the delivery paperwork.  It is your responsibility to notify us with in 24 hours of receipt of the delivery.  We cannot be held responsible for damage caused in transit, however we will help you by providing any information/evidence required for you to make a claim.

Isaac Charles will not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes and failure of suppliers or distribution partners. In the event of such delay our obligations under the contract will be suspended for the period of the delay.

Delivery Charges (for orders placed through our website)

  • UK Postage & Packaging
  • £0.01 to £19.99 = £1.99
  • £20.00 to £49.99 = £2.99
  • £50.00 to £99.99 = £3.99
  • £100.00 to £399.99 = £4.99
  • £400 and over = free delivery
  • European Postage & Packaging
  • Please contact us for charges
  • World Zone Postage & Packaging
  • Please contact us for charges

Postage Zones

  • UK
  • Northern Ireland, United Kingdom.
  • EUROPE
  • Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Moldava, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovak Republic, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State, Yugoslavia.

World Zones

The Americas, Africa, Asia, Australasia, the Pacific Islands, China, Japan, Korea and all other countries not listed under UK or EUROPE.

Customs Fees & International Shipping

We do not charge any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, and Isaac Charles is not responsible for these charges. For any additional information contact your local customs agency. Returns will not be accepted due to customs fees. All packages will be insured.

If duties/customs fees are not paid by customer on entry to destination country, or the merchandise is refused, Isaac Charles reserves the right to charge for fees incurred to ship the product back to our premises in England.

Isaac Charles reserves the right to approve which countries it will ship to and in the event that a country is not approved, you will receive a full refund. On international shipments, delays may occur that are beyond our control caused by such factors as weather, barriers, duties, taxes, import restrictions and custom services. Isaac Charles is not responsible for these delays, should they occur.

Returns/Exchanges

As clearly stated throughout our website, we do not accept returns or exchanges on our special occasion/personalised/made to order items/items for health and safety reasons i.e. none stock dresses, personalised stationery, earrings. All of these sales are final. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit or colour, cancellation of event or any other reason.

If you do wish to make a return for items outside of the above exclusions you must contact us on 0121 325 02220121 325 0222 or info@isaaccharlesbridal.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it (within 3 days of receipt of your item) and notify us of your intention to return the item. You will be given a returns number that must be quoted on paperwork included in the return.

Unless items are damaged, defective or incorrectly delivered i.e. incorrect item delivered, delivered to address other than provided at time of order etc they CANNOT be returned or exchanged. If the item you receive is damaged, defective or incorrectly delivered we will accept a return for re-inspection to assess the problem and determine the best way to correct it. When returned for re-inspection, the item must be in perfect, new, never worn condition as received at the time of delivery. It must not be soiled, stained, and be free of offensive odour i.e. smoke, sweat, pet odours. The Customer is responsible for all return shipping costs. We will not refund shipping fees unless the item is determined to be defective or incorrectly delivered.

In the event of a rare conditional circumstance, we may choose to approve a return or exchange on an item that isn’t flawed. If so, we will accept the return for refund of the purchase price minus a 40% restocking fee or an exchange for a refund minus a 10% restocking fee. We always refuse the right to accept returns and exchanges on items that are correct and not damaged, defective, or incorrectly delivered.

Complaints Procedure

Every effort is made to ensure our customers are happy and we value your business. However, if you have reason to complain about our service or a product, please write to Customer Services, Isaac Charles Bridal House, Unit A, Burlington Court, 18 Lower Temple Street, Birmingham, B2 4JD or email info@isaaccharlesbridal.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it

All complaints are treated seriously. We will endeavour to reply and resolve any complaints within 30 days of receipt of the complaint.

Force Majeure

Isaac Charles shall not be responsible to you by reason of failure to perform any services arising from causes beyond its control, including but not limited to, fire, explosion, breakdown, labour dispute or acts or omissions of any authority or government agency.

Copyright

The contents of this site including the images are the property and copyright of Isaac Charles Bridal House. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Isaac Charles Bridal House.

Terms of Use

By accessing, browsing and or using this site, you acknowledge that you have read, understood and agreed to be bound by these terms and to comply with applicable laws and regulations. If you do not agree with these terms, please do not use this site. Isaac Charles makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so at their own liability and are responsible for compliance with applicable local laws.

This site, our products and services are governed by English law.